Position Overview
Support core Digital & Technology initiatives and site Information Technology (IT) activities.
Main Responsiblities;
- Leadership – be a visible and trusted leader. Active involvement on projects, programs, and/or additional locations.
- Team – embrace a One Global Team mindset.
- Project Management – as required, undertakes various project work to plan, track and communicate IT changes.
- Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.
- Learning Mindset – demonstrate a passion for learning and self-development. Engage in continuous improvement.
Technical;
- Run & Protect – ensures reliability and protection of critical systems related to local site operations including WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
- Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users.
- Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.
- Problem management and Incident resolution– provides timely response to requests for support, consultancy and issue resolution; taking ownership and escalating when required.
- Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.
- Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.
- New Technology Support – collaborate with global D&T groups to implement new technologies.
Minimum Qualifications;
- Differential work that has driven impact to the internal/external business
- Strong interpersonal communication and relationship-building skills
- Intermediate proficiency in current desktop productivity tools
- Intermediate proficiency in systems and network troubleshooting
- Analytical skills to identify problems and deliver solutions
- Proven results in leadership
- Ability to influence PLT and other business partners
- Self-motivated with a mindset for success
- Project management skills
- Proven ability to set and uphold standards
- Bachelor’s Degree in Information Technology (or related field)
- 3+ years’ experience in the field